Frequently Asked Questions
How long will my order take to arrive?
An order without any customisation will be despatched the same working day if ordered before 2.00 p.m. An order with customisation, including orders with embroidered badges, will be despatched in only 2 working days from receipt of payment and confirmation of artwork. Please allow up to 1 day for shipping.
Can I specify a different delivery address?
If you want your goods to be shipped to another address, please fill out the delivery address section on the screen upon checkout. Please note however that for a first order, the delivery must be to the cardholders address.
What if it is the wrong size on arrival?
If we have shipped a different size to what you confirmed, we will replace the goods free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets that you have confirmed. We therefore strongly suggest that you have a sample if you are unsure of sizes.
Any goods that are supplied uncustomised can be returned for an exchange providing that they are done so in an unused condition.
How do I arrange for a sample to be sent?
You can request a sample of your preferred garment online or ring us on (01943) 601938. We require card details to hold as security until the goods are returned but the card will not be charged unless you fail to return the sample.
Can you invoice the sponsor directly?
At the bottom of the payment screen there is a section to add additional instructions for this order. If would like us to invoice your sponsor directly, please add those instructions there.
How do I make payment?
Full payment must be made before your order goes into processing. Payment can be made via Cheque, Credit or Debit Card and Bacs Transfer.
Is there a minimum order value?
Can I collect from the warehouse?
Yes, but this needs to be arranged in advance of the collection.
What should I do if a parcel hasn't been delivered by the specified date?
This is very rare, but if this should occur, contact our Sales Department on (01943) 601938 or email us at email@example.com and they will be able to look into any possible delays for you.
What is the delivery charge?
UK mainland delivery is £3.00 on orders less than £50.00 and for everything else it is £7.00 per order.
For all other areas please request a quote.
Who should I contact regarding an order error?
This is very rare, but if this should occur, contact our Sales Department on (01943) 601938 or email us at firstname.lastname@example.org and they will be able to look into any possible errors for you.
Do you have specific washing instructions for your garments?
Please see our website, www.footballkit.co.uk/downloads where you will find our washing instructions available to download.
What should I do if the item that I want to order is not on the Club shop?
Contact the Sales Advisor who will add the item so that it can be ordered.
Can you deliver to a PO Box?
No, we are unable to deliver to PO Boxes as all parcels need a signature upon delivery.
Can I request a customised sample?
No, samples are sent uncustomised and are for sizing and colour purposes only.
Can I request 2 of the same item in a sample?
No, a sample is limited to 6 individual items and each item must be different (you can request the same item in different colours and sizes, but not 2 or more items exactly the same)
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