Terms and Conditions
We are a mail order / internet based company and Pendle Sportswear Ltd rely on the customer to order the correct size and quantity. All customised orders must be confirmed by phone, email or fax to ensure the style, colour, size and customisation are all correct.
A sample service is provided to aid the customer in their choice of product.
All samples provided by Pendle Sportswear Ltd require credit/debit card details to hold as security, payment will not be taken unless the sample is not returned within 7 days.
- A maximum of 4 items can be requested.
- All samples to be returned within 7 days.
- All samples to be returned in their original / saleable condition.
- Customers are liable for the return postage charge.
Returns & Exchanges
We endeavour to complete the order to the customers specification but are unable to take responsibility for non-confirmed incorrect orders.
Pendle Sportswear Ltd should be notified within 48 hours of receipt of order of any shortages, damage or errors within the order.
All products that have not been customised may be returned in the condition they were received for refund or exchange, inspection by our customer service department will take place prior to any action being taken, items must be received within 14 days of receipt. Products damaged by customer wear or use, however minor will not be exchanged or refunded. Customised products supplied in accordance with your order acknowledgement and customisation sheets which are confirmed by the customer are non-returnable.
If the specified style,size and quantity is supplied, Pendle Sportswear Ltd will not accept any costs involved in exchanging the product. Please enclose a payment of £7.09 (mainland UK) to cover return carriage costs. Additional payment may be required if exchanging goods for larger sizes, different products or posting outside mainland UK. All costs incurred against incorrectly ordered goods will be the responsibility of the customer. Please call customer services within 14 days of receipt of order.
Customers must contact Pendle Sportswear Ltd prior to returning an item to be advised of the returns policy.
When returning an item please include a covering letter quoting the order reference number and the reason for return.
Every effort is made to ensure goods bought from Pendle Sportswear Ltd are of excellent quality. Should there be an issue with quality then Pendle Sportswear reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.
Cancellation of Orders
Orders can be canceled prior to despatch but any items already customised must be paid for.
We will use our best endeavors to obtain the closest possible match to artwork supplied to Pendle Sportswear Ltd. Please be aware due to the heat application of the printing materials to the garment shade variants may occur when printing on to different colour garments. Therefore we cannot accept any responsibility for any variation in colour of the finished print. Any file/artwork submitted to Pendle Sportswear Ltd which requires exact pantone colours will be printed as near as the printing process allows.
Conditions of Sale
We reserve the right not to accept any order until payment has been made by the customer either by cheque where payment will be deemed to have been made when the cheque has been received and funds cleared to our bank account or by credit/debit card when payment has been successfully authorised by the credit card company. Pendle Sportswear Ltd will then accept that a contract has been made and will endeavour to meet all agreed delivery schedules. Delays at times may be unavoidable due to conditions beyond our control by third party suppliers.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.
If you need to get in contact with us for any reason, please fill in the contact form below and we will get in touch with you as soon as possible.